Security & trust
How OnixDesk handles your shop data.
Plain answers about how OnixDesk keeps your shop's data safe and how you stay in control of it.
Infrastructure
Encryption in transit
All traffic uses HTTPS.
We'll list security certifications here only once we actually hold them.
Access control & roles
Give each person on your team their own login and a role, and decide what each role can see and do with permissions.
Multi-user roles on Shop
AI safety model
AI that asks before it acts.
The same rules apply whether you use Alex or connect ChatGPT, Claude or Grok Bot.
Scoped connector access
A connected AI works only through the OnixDesk connector, with your permission, and only while it's connected.
Confirmation for risky actions
Risky actions wait for your yes before they happen.
Action log
Every action the AI takes is recorded.
Undo
Reverse an action with one click.
Revoke anytime
Disconnect an assistant whenever you want.
Your data is yours.
- You own your shop data. We use it only to run OnixDesk for you, and we don't sell it.
- Export anytime. Take a copy of your shop data whenever you want.
- No contracts, no lock-in. Cancel anytime and take your data with you.
Details are in our Terms of Service and Privacy Policy.
Found a security issue?
Please tell us privately through our contact form before sharing it publicly. Include steps to reproduce, and give us reasonable time to fix it. Please don't access other shops' data or disrupt the service while testing.
From $20 a month. No contract, no setup fee.
Use Alex, built in, or connect the AI you already use.
Every plan starts with a 14-day free trial. No credit card.